CHATBOT
AI-Powered Customer Support
How Automation Cut Support Workload by 70% and Improved Response Time
Make.com
Airtable
Stripe API
QuickBooks Integration
Client & Industry
NDA Contract - SaaS
Business Problem
High support workload, slow response times, and repetitive inquiries
Project Investment
$12,000 - $16,000
Timeframe
2,5 Weeks
The Business Challenge
The company’s customer support team was overwhelmed with repetitive questions about orders, refunds, and general inquiries. Support agents were spending too much time on basic requests, leading to:
High response times – Average response time was 6+ hours, frustrating customers.
Support backlog issues – The team couldn’t keep up with increasing ticket volume.
Low productivity – Agents were answering the same 10-15 questions daily.
Scalability concerns – More customers meant hiring more agents, increasing costs.
They needed an AI-driven support solution that could handle repetitive queries, allowing agents to focus on complex issues.
The Solution
Intar built an AI-powered chatbot to handle 80% of repetitive customer inquiries and improve overall support efficiency.
How It Works
Open Ai API: Integrated with the company’s website and support system to answer common questions.
AI-Driven Responses: The bot could understand and resolve FAQs, like order tracking, refunds, and troubleshooting.
Live Agent Escalation: If the chatbot couldn’t resolve an issue, it automatically connected customers to a human agent.
CRM Integration: Captured customer queries and stored them in the system for analysis.
Slack Notifications: Alerted support managers about complex queries needing human attention.
What Changed?
Deployment & Investment
Week 1-2: Chatbot design, conversation flow development
Week 3: Integration with CRM, live chat, and Slack
Week 4: Testing, AI training, and refinements
Week 5: Deployment and team training
By the final week, the chatbot was handling 80% of customer queries independently, and the support team was fully trained on when to take over live chats.
Investment Brakedown
Total Estimated Cost (Year 1): $12,000 - $16,000
This chatbot allowed the company to scale support without hiring more agents, significantly cutting operational costs.
Expense | Estimated Cost | Billing Model |
|---|---|---|
Make.com | $34/month | Subscription |
Chatbot API | $99/month | Subscription |
CRM Integration | $50/month | Subscription |
Slack Alerts | Free | - |
Intar Service Fee | $15,000 - (setup, AI training, and deployment) | One-time |
